Self Support Options

Browser Issues: If you are having trouble logging in, it may be your browser, try these options....

      Option 1. Close all your Internet Explorer windows. Reopen IE and try again.

      Option 2. Switch to another browser, such as Mozilla Firefox or Apple's Safari

PDF Forms: If you are having trouble opening pages with PDF forms displayed, we suggest:

      Upgrade or Reinstall Adobe Acrobat Reader

Assistance by Phone

Call for assistance at (214) 501-8625 in Dallas. We may be on the other line with a student, so please leave a message so we can call you back!

We're available Monday through Friday 9 AM to 5:30 PM CST, but we do provide assistance, as needed, on the evenings and weekends, so don't be afraid to call and leave a message or send an email.

Support During Your Course

When you are logged into the site, you can contact us from whatever page you are using and we'll know right where you are by using the "Send a Message" box on the right side of the page.

Assistance via Email

Send us an email to rachel@allianceacademy.org or support@allianceacademy.org.

Live Remote Technical Assistance

While working with our support staff, we may coordinate with you to temporarily connect to your computer through a secure connection that will allow us to see your desktop and help you diagnose your connection issues.

We use a software called Ammyy Admin, which is a powerful multitask solution for remote computer administration.

Step 1. Download and start of Ammyy Admin

First, DOWNLOAD the secure Ammyy Admin remote control software. To start working with Ammyy Admin you have to download apllication launch it by clicking "Run" in the Security Warning window.

             



Step 2. Session start (Client)

To start remote desktop sharing you (Client) must start the application module and tell us your ID to let us start remote control.





Step 3. Client's PC control confirmation dialogue

To start working with remote desktop you, the Client must to confirm our (the Operator's) rights to control the desktop.





Session Started

Your computer is ready for us to control so we can assist you!